Terms and Conditions

Last updated: 11 March 2026

These Terms and Conditions govern the use of the BuildAlert platform and services. By accessing or using BuildAlert, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the platform.

Use of the platform is also governed by our Acceptable Use Policy.

1. About BuildAlert

BuildAlert is an online platform that collects and aggregates publicly available planning application data from UK planning authorities.

The platform allows users to view planning application information and send marketing letters to property owners regarding potential construction or home improvement services.

BuildAlert provides software tools that facilitate access to publicly available information and the sending of physical letters. BuildAlert does not participate in, monitor, or control communications between users and recipients.

2. Eligibility

By using BuildAlert you confirm that:

• You are at least 18 years old

• You are using the platform for legitimate business purposes

• You have the legal authority to enter into these Terms

You are responsible for ensuring that your use of the platform complies with all applicable laws and regulations.

3. User Accounts

To access certain features of the platform you may be required to create an account.

You agree to:

• Provide accurate and complete information

• Keep your login credentials secure

• Be responsible for all activity conducted through your account

You must notify BuildAlert immediately if you believe your account has been accessed without permission.

BuildAlert is not responsible for losses resulting from unauthorised account access.

4. Platform Services

BuildAlert provides users with access to publicly available planning application data and tools to send physical marketing letters.

BuildAlert does not:

• guarantee the accuracy of planning application data

• guarantee that leads will result in business opportunities

• guarantee delivery outcomes or responses from recipients

Users must independently verify planning information before relying on it.

5. Responsibility for Letter Content

Users are solely responsible for the content of any letters sent through the BuildAlert platform.

BuildAlert does not review, approve, edit, or monitor the content of letters sent by users.

Users agree that any communication they send through the platform:

• is lawful

• is not misleading or deceptive

• does not contain abusive, threatening, or harassing content

• does not infringe intellectual property rights

• complies with all applicable advertising and consumer protection laws

BuildAlert accepts no liability for the content of letters sent by users.

6. Marketing and Legal Compliance

Users are responsible for ensuring that their marketing activities comply with all relevant laws and regulations, including but not limited to:

• UK GDPR

• The Privacy and Electronic Communications Regulations (PECR)

• Consumer Protection from Unfair Trading Regulations

BuildAlert provides a technical platform only and is not responsible for how users conduct their marketing or communication activities.

7. Acceptable Use

Users must not use BuildAlert to:

• send abusive, threatening, or harassing communications

• send misleading or fraudulent marketing messages

• repeatedly contact individuals in a manner that could reasonably be considered harassment

• engage in unlawful marketing practices

• scrape, copy, or redistribute BuildAlert data

• attempt to reverse engineer, disrupt, or exploit the platform

BuildAlert reserves the right to suspend or terminate accounts that violate these rules.

8. Credits and Payments

BuildAlert operates using a credit-based system.

Users may purchase credits which can be used to send letters or access specific services on the platform.

All credit purchases are non-refundable once purchased.

Credits have no cash value and cannot be exchanged for money.

BuildAlert may issue refunds at its sole discretion in cases such as:

• technical errors

• billing mistakes

• duplicate transactions

BuildAlert reserves the right to modify pricing at any time.

9. Account Suspension or Termination

BuildAlert reserves the right to suspend or terminate user accounts if:

• these Terms are breached

• the platform is used unlawfully

• the platform is misused or abused

Where an account is suspended due to misuse or breach of these Terms, unused credits may be forfeited.

10. Planning Data Disclaimer

BuildAlert gathers information from publicly available sources including planning authority websites.

While we make reasonable efforts to keep this information accurate and up to date, BuildAlert does not guarantee that the information is:

• complete

• accurate

• current

Planning applications may be amended, withdrawn, or rejected.

Users must verify information independently before acting on it.

11. Limitation of Liability

To the fullest extent permitted by law, BuildAlert shall not be liable for:

• loss of profits

• loss of business opportunities

• indirect or consequential damages

• actions taken by recipients of letters

• disputes between users and property owners

• decisions made based on planning application data

Use of the platform is entirely at the user's own risk.

12. Platform Availability

BuildAlert aims to maintain continuous access to the platform but does not guarantee uninterrupted service.

We may modify, update, or temporarily suspend services for maintenance or operational reasons.

13. Intellectual Property

All software, branding, design, and platform content are the property of BuildAlert unless otherwise stated.

Users may not copy, reproduce, distribute, or resell platform data without prior written permission.

14. Changes to These Terms

BuildAlert may update these Terms from time to time.

Updated Terms will be published on the platform and continued use of the service constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.